Πολιτική Ποιότητας

At ORCO, the quality of service at all levels of its operation is an issue of paramount importance. The company invests considerable effort to maintain the highest possible qualitative standards, a fact which is also evidenced in our succesful accreditation according to the ISO 9001 and ΕΝ 17100 quality standards. The quality characteristics of our service are mirrored in the company’s objectives, in terms of our vision and values, set by management and staff to form our Quality Policy.
 
Furthermore, the vision and values of the company are transformed into ORCO’s mission to be accomplished successfully by the company as a whole, its individuals and its teams, aiming at undertaking all tasks at the highest quality standards. Our objectives and mission are coupled with the company’s principles, which govern our Quality Policy in terms of code of conduct, business ethics, lawful operation, commitment and pride.
 
ORCO’s mission is to provide high quality translation services with the aim of achieving client satisfaction and maximizing benefits for both the client and ORCO.
 
More specifically, the primary objectives of ORCO S.A., with regard to its vision and values, are:

  • Aiming at customer satisfaction
  • Building strong business relationships with our clients and our partners, based on mutual trust, respect and professionalism
  • Striving to be flexible, reliable and delivering what we promise
  • Focusing on operational effectiveness and profitability
  • Improving constantly our services and pursuing innovations that will give us a competitive advantage
  • Paying every effort to support the industry and the educational community, by sharing our knowledge and know-how and providing employment opportunities for young people

The main principles governing the company's policy are:

  • Provide high quality services with emphasis on reliability, accuracy and timeliness
  • Adhere to a strict code of business ethics in all aspects of company operation
  • Pursue innovation that increases productivity, safeguards quality and enables us to meet customer needs
  • Be competitive by offering well-structured rates, based on realistic cost-performance financial data and market trends
  • Comply with all client specifications and standards through the rigorous application of our quality assurance system
  • Focus on human resources as the most important asset of the company
  • Implement and continuously improve the Quality Management System, according to the ISO 9001:2015 & EN 17100:2015 standards, which is designed to optimise efficiency and effectiveness of our work
  • Continuously monitor the legislation and implementation of all applicable laws and regulations  

We are committed to the achievement of company objectives and the compliance with these principles. We take pride in our work and we measure our success by ensuring client satisfaction.

 

 

  • Plunet BusinessManager - Business und Translation Management System